FREE gift Information

How do I claim my gift?

Normally you don't have to do anything and most retailers will just send you the free gift to your delivery address (i.e. the one you entered when you order the phone deal online). Some shops however require you to return a gift voucher which comes delivered with your phone. Just complete this voucher, send to the appropriate address and your gift will be delivered to you. All this is very straight-forward, and certainly not as complex as claiming back CashBack. Please double-check the procedure under the terms and conditions of the mobile phone retailer with the deal you're looking to buy.

When will I get my gift?

Again, this varies slightly between the mobile shops. Normally you will get your free gift a few weeks after you receive your new phone (which is normally delivered next working day). The reason for this is that the retailers want the consumer contract cancellation period (i.e. the period you can legally cancel your contract after purchasing the phone) to be finished, so the don't have to deal with returned (and used) gifts in addition to returned phones. The waiting period is also used to ensure you are a valid paying customer, and some retailers may wait until you've paid your first month or your direct debit set-up is confirmed. One retailer, BuyMobilePhones however, gives you the option to pay a deposit for the gift when you order your phone. This means you'll normally get the gift within 7 days (often sooner). You then have to claim back your deposit following their procedure.

The value of the gift can also effect when you get it, with some cheaper gifts being delivered directly with your phone. Obviously, seasonal stock levels can effect delivery too, though we aim to remove deals with gifts or phones which are out of stock.

Can I keep my existing number?

Most retailers allow number porting (i.e. keeping your existing number) with all these deals. There's normally an option to add the number you'd like to port during the online ordering process, so please follow the instructions on the retailer's websites.

What's the catch?